Cancellation & Refund Policy

At Bindass Bunny, your satisfaction is our priority, and we want to ensure you have a seamless shopping experience. Please review our Refund and Cancellation Policy to understand our guidelines.

Cancellation Policy:

1. Order Modification: If you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but once your order has been processed and shipped, we may not be able to make changes.
   
   
2. Refund Eligibility: Refunds for cancelled orders are subject to the condition that the items have not yet been shipped. If your order has already been dispatched, please refer to our Return Policy.
   
   

Refund Policy:

1. Damaged or Defective Items: We take pride in the quality of our products. In the rare event that you receive a damaged or defective item, please contact us within 5 days of delivery. We will arrange for a replacement or issue a refund, as per your preference, after the item is returned to us.
   
   
2. Wrong Item Received: If you receive an item different from what you ordered, please inform us within 5 days of receiving the order. We will arrange for the correct item to be sent to you or issue a refund.
   
   
3. Change of Mind Returns: If you change your mind about a purchase, we accept returns within 5 days of delivery. Please note that the items must be in their original condition, including packaging and tags. A restocking fee may apply.
   
   

Return Process:

 

Please take a moment to review our Return Policy.

1. Contact Us: To initiate a return or report an issue, please contact our customer support team on WhatsApp. Provide your order number and details of the concern.
   
   
2. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
   
   
3. Pack and Ship: Safely pack the item and ship it to the provided return address. We recommend using a trackable shipping method for your peace of mind or we will arrange a pick up for return.
   
   
4. Refund or Replacement: Once we receive and inspect the returned item, we will process your refund or arrange for a replacement, as per the policy conditions.
   
   

Refund Timeframe: Once return is inspected/approved, your refund will be processed, and a credit will be applied to your original payment method within a 3-5 business days.

Contact Us: If you have any questions or need assistance with refunds and cancellations, please contact us on WhatsApp.

At Bindass Bunny, we are committed to providing you with exceptional service and quality products. Your satisfaction is our top priority, and we aim to make the refund and cancellation process as smooth as possible.